Privacy Policy

 

Wha (“Wha,” “we” or “us”) values your privacy. Wha offers a telemedicine platform and Services (the “Services”) under Time Research and Innovation (Tri). (Wha is a subproject of Time research & innovation). This Telehealth Privacy Policy applies to our website https://worldhealthaid.org/ (the “Site”), as well as the Services, which are accessible through the Site. Through our Services participating medical professionals and healthcare staff (“Healthcare Providers” or “Providers”) can provide health care services online to their clients and patients (“Patients”). In this Privacy Policy (“Policy”), we describe how we collect, use, and disclose information that we obtain about visitors to our Site and users of our Services.

By visiting the Site or using our Services, you agree that your personal information will be handled as described in this Policy. Your use of our Site and Services, and any dispute over privacy is subject to this Policy and our Terms and Conditions, including its applicable limitations on damages and the resolution of disputes. The Wha Terms of Service are incorporated by reference into this Policy.

In this policy, the words "you" and "your" mean any person or that person's authorized representative who agrees to our Terms and Conditions and who has requested from us any product and/or service offered by us. The words "we", "us" and "our" means Wha and its worldwide affiliates, which provide requested products or services. The word "Information" means personal, financial, and other details about you that you provide to us and we obtain from others outside Wha, including through the products and/or services you use.

This Privacy Policy is applicable only to our website https://worldhealthaid.org/ under the supervision of Time Research & Innovation (Tri and our mobile applications "WHA" available on App Store for IOS Devices and on Play Store for Android Devices, and not to any other website/s or mobile application/s that you may be able to access from our website, each of which may have practices and policies that may differ materially from this Privacy Policy. Your use of our website and/or mobile applications, as well as our products and/or services, is governed by this Privacy Policy and to our Terms and Conditions.

 

Collection and Usage:

We may collect information from you including:

• Personal identification details about you and your background, including your name, address, contact information, date of birth, and other identification, medical history, medical information
• records of your interactions, transactions, and/or dealings with us over the phone, on your mobile device, or through email or the Internet
• details about your browsers activities, your browser or mobile device
• determine your location through the use of various technologies
• cookies that may uniquely identify your browser or your User Account
• your preferences and activities.

You authorize the collection of information to us as required in order to serve you as our customer and to administer our business, including but not limited to:

• verify your identity
• evaluate and process your accounts, transactions, and reports
• provide you with ongoing service and information related to the products, accounts, and services with us
• analyze your needs and activities to help us serve you better and develop new products and services
• help protect us against fraud and error
• help manage and assess our risks, operations, and relationship with you
• organizations with whom you make arrangements, other service providers or agents including payment card networks
• conduct statistical research on individual or aggregate health or medical trends
• comply with applicable laws and requirements of regulators, including self-regulatory organizations.

We may collect, use, preserve, and share your information if we have a good-faith belief that it is reasonably necessary to: (a) respond pursuant to applicable law or regulations, to legal process, or to government requests; (b) enforce our Terms and Conditions and any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our users, or others. 

 

Information Disclosure

We may disclose Information, including as follows:

• in response to a court order, search warrant, or other demand or request, which we believe to be valid
• to meet requests for information from regulators, including self-regulatory organizations of which we may be a member or participant, or to satisfy legal and regulatory requirements applicable to us
• to payment card networks in order to operate or administer the payment card system that supports the products, services, or accounts you have with us (including for any products or services provided or made available by the payment card network as part of your product, services, or accounts with us), or for any contests or other promotions they may make available to you
• when we buy a business or sell all or part of our business or when considering those transactions
• to help us collect a debt or enforce an obligation owed to us by you
• where permitted by law

 

Information Sharing

Within Wha we may share Information worldwide for the following purposes:

• to manage your total relationship within Wha, including servicing your accounts and maintaining consistent information about you
• to manage and assess our risks and operations, including to collect a debt owed to us by you
• to comply with legal or regulatory requirements.

You may not withdraw your consent for these purposes Within Wha, we may also share Information worldwide to allow other businesses within Wha to tell you about products and services.

Your medical history and/or medical information may be shared with our employees(Employees under Trii), Health Care Providers, Contractors, and Agents who need to know that information in order to enable them to provide effective services and/or products.

 

Marketing Purposes

We may also use your information for marketing purposes, including to:

• tell you about other products and services that may be of interest to you, including those offered by other businesses within Wha and third parties we select
• determine your eligibility to participate in contests, surveys, or promotions
• conduct research, analysis, and surveys to assess your satisfaction with us as a customer, and to develop products and services
• contact you by telephone, fax, text messaging, or other electronic means like the internet, mail, email, and other methods.

With respect to these marketing purposes, you may choose not to have us:

• contact you occasionally either by telephone, fax, text message, internet, mail, email, or all of these methods, with offers that may be of interest to you
• contact you to participate in customer research and surveys.

 

Information Storage

When speaking with one of our telephone service representatives, internet lives chat agents, and/or Video Conferencing with our Health Care Providers, or messaging with us through social media, we may monitor and/or record our discussions for our mutual protection, to enhance customer service and to confirm our discussions with you.

We will not be responsible for the information loss or privacy loss due to the incorrect information provided by you.

We make efforts in good faith to receive, transmit and store Personal Information in a secure environment but we cannot guarantee that there will be no unintended disclosures of your Personal Information

 

Security

At WHA, we work hard to protect ourselves and our users, from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold. In particular:

• We may encrypt some of our services.
• We review our information collection, storage, and processing practices, to guard against unauthorized access to systems.
• We restrict access to personal information to our employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We will make reasonable efforts to notify you of the nature and extent of disclosure as soon as reasonably possible and as permitted by law in case of a security breach.

Any information that you may reveal in a review posting or online discussion or forum is public.

 

Fraud

In order to prevent, detect or suppress financial abuse, fraud, criminal activity, protect our assets and interests, assist us with any internal or external investigation into potentially illegal or suspicious activity or manage, defend or settle any actual or potential loss in connection with the foregoing, we may collect from, use and disclose your information to any person or organization, fraud prevention agency, regulatory or government body, the operator of any database or registry used to check information provided against existing information, or other insurance companies or financial or lending institutions. For these purposes, your Information may be pooled with data belonging to other individuals and subject to data analytics.

 

Revisions / Editions / Changes / Amendments

You acknowledge that our Privacy Policy may be updated from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on our website and mobile applications and, if the changes are significant, we may provide a more prominent notice (including, for certain services, email notification of privacy policy changes). You acknowledge, authorize and agree to be bound by any such revisions, editions, changes, or amendments.

Please do not use our site and/or our mobile applications if you disagree with the terms and conditions of our Privacy Policy.

 

Ethical clearance:

This project (Wha, https://worldhealthaid.org/ ) will have human participants and their personal information records. For data sharing consents from the participants, this project will notify corresponding individuals and therefore, discuss its practical concerns. Additionally, it will need to seek ethical approval from the operating Countries (Countries where WHA is officially operating).  For this research, the project will follow the Time research & innovation ethical guideline and other national (Operating) government guidelines. During the project time If we need further ethical consideration to carry out any of the activities, the project will apply and take necessary actions as per the ethical guidelines. If any user of Wha is using its services outside of its operating country/countries, the rules and ethical regulations of that particular non-operating country will not be followed and WHA will not take any responsibilities of that user. As soon as WHA (under Tri) will start operating in that particular non-operating country we (Wha, Tri) will update/ follow the rules, regulations, and ethical guidelines of that country.

Furthermore, additional ethical applications and participants' consent forms will be designed and sent before each development and test to fulfill regulatory needs. It will follow the GDPR (General Data Protection Regulation) and HIPPA (Health Insurance Portability and Accountability Act), and other international ethical guidelines. Consent will be taken from the patients and users before engaging with the project and before their registration.

In any circumstances, the service user of the project can withdraw their consent at any time:

At the participant's request, s/he will be free to withdraw from any service and the project study at any time.

As part of the project research data collection, the researcher will exercise mental judgment in physical or psychological distress.

The researcher will also act on the instruction of the independent medical officer (or any other independent monitor) or any supervising medical personnel.

 

Contact Us 

If you have any questions about these Privacy Policies, please contact us via any of these below mentioned ways- 

By email: wha@timerni.com 

 

By visiting this page on our website: https://worldhealthaid.org/ 

 

By phone number: +88 (0) 17 43 966 200 (BD)
                              +44 (0) 755 482 3078 (UK)

Address:  Time research & innovation, 189 Foundry Lane Southampton SO15 3JZ United Kingdom.

336/7, TV Road East Rampura, Khilgaon Dhaka-1219 Bangladesh.